FAQs

Our shoes come in one regular (medium) width, based on an average foot shape. We don’t make wide or narrow versions, or models with built-in arch support. That said, some models work better than others for certain feet.

Wide feet

• Corrida and Corridalta: many customers with wide feet find these the most comfortable. Their soft, flexible upper adapts to the shape of your foot.
• Urbano and Urbano Mid-Top: our widest models, with a sturdier upper and a thicker sole.
• Yacht: combines a soft, flexible upper like the Corrida’s with the sturdier Urbano sole.
• Some customers with wider feet go one size up from their usual size for a roomier fit.

High arches or flat feet

• Our shoes are light and flexible with a minimalist sole, so they don’t have built-in arch support.
• The insoles are removable, and there’s room for a supportive or custom insole of your choice.
• The Urbano, with its thicker, more cushioned sole, gives a bit more structure.

Choosing your size

If you’re between two sizes, go for the larger one. Exchanges are free in the US, Canada and the EU, so if the fit isn’t right you can swap for another size (subject to availability) through our Returns Center at www.taygra.shoes/returns within 30 days of delivery.

For most people, Taygra shoes are true to size, though this can vary depending on foot shape, personal preferences, and how snug you like your shoes to feel.

• Taygra shoes are based on European sizing, but we make it easy for customers to find the right fit by allowing them to switch between size displays on the product page. You can choose between:

  • US Men

  • US Women

  • European

  • Brazilian

  • Centimeter sizing

We recommend going for your regular shoe size. If you fall between two sizes, we suggest choosing the larger size for comfort.

The easiest way is to measure your foot in centimeters and use the CM size option on our product pages. Here’s how:

Step 1: Place your foot on a piece of paper and mark the tip of your longest toe and the back of your heel.

Step 2: Measure the distance between the two marks in centimeters.

Step 3: On the product page, switch the size display (above the sizes) to CM and choose the size that matches your measurement. If you’re between two sizes, go for the larger one.

You can also compare US, EU and Brazilian sizes on our size conversion chart.

If you’re unsure about your size or need help, feel free to contact us, and we’ll help you find the best option.

Yes, Taygra shoes can be adjusted to improve the fit:

• Insoles: The insoles in Taygra shoes are removable, so you can replace them with an insole of your choice for extra cushioning or arch support. This is a great option for people with flat feet, high arches, or specific comfort needs.

• Stretching: While Taygra shoes don’t stretch as much as leather shoes, some models, like the Corrida, are made with very soft materials that adapt naturally to the shape of your foot over time.

If you’re unsure about the sizing, you can exchange your shoes for another pair, or even order a second pair in a different size and return the one that fits the least. Our goal is to make sure you find the perfect fit!

Taygra shoes are crafted with eco-friendly and sustainable materials while ensuring flexibility, durability, and comfort.

• Upper Material: Most models use synthetic vegan materials, including recycled fabrics and eco-friendly textiles. These materials provide breathability while remaining soft and flexible for dance movements.

• Sole: The PVC sole is more resistant than leather soles and offers an excellent balance between spin control and grip. Unlike traditional rubber sneaker soles, which can be too grippy for dancing, Taygra’s PVC sole allows for smooth spins while maintaining the versatility to be worn on multiple surfaces, both indoors and outdoors.

• Lining & Insole: Most Taygra shoes now come with a cushioned insole for added comfort. The breathable interior lining also helps with moisture control, making them comfortable for long dance sessions.

Taygra is committed to sustainability, using recycled and organic materials whenever possible and supporting reforestation projects to minimize environmental impact.

Taygra shoes are versatile and can be worn both indoors and outdoors.

• The PVC sole provides better spin ability than traditional sneaker soles while still offering durability for outdoor use.

• Unlike leather-soled dance shoes, Taygra shoes are more resistant to wear and tear on different surfaces, making them great for casual everyday wear as well.

• That said, if you primarily use them for dancing, keeping a pair dedicated to indoor use can help extend their lifespan.

Taygra shoes come with a removable insole that offers a cushioning level comparable to a regular sneaker. However, our outsoles are generally very thin, except for models like the Urbano and Crossfeet, which provide more padding.

• If you prefer extra cushioning or need additional support, you can easily remove and replace the insole with one of your choice.

• This allows you to customize the comfort level to match your personal preference or specific needs.

Taygra shoes stand out from other dance sneakers, especially when compared to brands like Fuego, due to their unique combination of flexibility, lightweight design, and eco-conscious production.

Here’s what makes Taygra different:

✅ Ultra-Lightweight & Flexible – Unlike many dance sneakers, Taygra shoes are incredibly soft and flexible, almost like wearing a slipper, allowing for a more natural foot movement.
✅ Balanced Spin Control – The PVC sole offers excellent spin ability while maintaining enough grip for control. It’s more durable than leather soles but allows for much better spins than standard rubber sneaker soles.
✅ Eco-Friendly & Sustainable – Taygra prioritizes sustainability by using recycled and organic materials and supporting reforestation projects.
✅ Versatile for Dance & Casual Wear – Taygra shoes aren’t just for dancing! They are stylish and comfortable enough for everyday use, both indoors and outdoors.
✅ Affordable Without Compromising Quality – While other dance sneakers can be expensive, Taygra keeps prices accessible without sacrificing performance or durability.

Taygra shoes usually don’t require a break-in period, and most models will perform their best right out of the box. However, there are some variations depending on the model:

• Models that may improve with wear: The Slim and Mid-Top Dança models have a suede-like textured sole with tiny dots that may flatten out slightly after a few wears, improving spin performance over time.

• Models that perform at their best immediately: The Corrida, Corridalta, Slim (ridged sole), Mid-Top (ridged sole), and Bi-Boot models should provide excellent spins right out of the box. Their flexible design means no break-in is needed.

• Sturdier models: The Urbano and Yacht models don’t require a break-in period, but they are sturdier and less flexible than other Taygra models. While they offer great performance, they won’t reach the same level of softness as the Corrida or Slim models.

If you feel any initial resistance on certain surfaces, a light dusting of talcum powder on the sole can help improve glide.

Yes! Taygra shoes can be worn both with or without socks, depending on your preference.

• The soft and breathable interior lining makes them comfortable to wear barefoot, which many dancers prefer for a more natural feel.

• If you wear socks, you can choose thin or thick socks depending on how snug you like your fit. This can also help adjust the fit slightly if your shoes feel a bit loose.

Since Taygra shoes are lightweight and flexible, they adapt well to different wearing styles—whether you go sockless for maximum foot articulation or wear socks for extra comfort.

The main difference between the Slim and the Slim Dança or the Mid-Top and Mid-Top Dança lies in the sole design. The Slim/Mid-Top features a ridged PVC sole, which makes it slightly more flexible and offers a bit more grip, making it great for both dancing and casual wear. The Slim/Mid-Top Dança has a smooth, ridgeless sole designed to mimic the texture of suede, allowing for an effortless glide and easy spins on the dance floor. Both are made from the same high-quality PVC material and can be comfortably worn both indoors and outdoors, providing durability, comfort, and performance wherever you dance.

At this time, Taygra does not offer custom-made shoes. All of our shoes are designed based on our existing models and sizing options.

However, we are constantly evolving our product line to meet customer needs. If you have specific requirements or suggestions, we’d love to hear from you—your feedback helps us shape the future of Taygra!

Yes! We offer special discounts for dance schools, teams, groups, and bulk orders. If you're looking to outfit your group with Taygra shoes, we’d love to work with you!

• For dance teams and schools: Visit our Dance Teams page to get in touch:
  🔗 taygra.shoes/dance-teams

• For bulk wholesale inquiries: If you’re a retailer or looking for a large business order, check out our Wholesale page:
  🔗 taygra.shoes/wholesale

Yes. If you find the exact same dance sneaker for less on another online store within 60 days of your purchase, let us know and we’ll refund the difference to your original payment method. The same applies if our own website lists the item you bought at a lower price within 60 days of your order.

How to claim it

Email [email protected] within 60 days of your order with a link to the same product at the lower price, on the other store or on our site.

Conditions

• You need to have bought the item from our website first.
• The item must be in stock on the other website.
• The other store must be an online-only store (no retail location) and an authorized retailer of the product.
• Discount and auction sites, such as eBay or Overstock, don’t qualify.
• Promotions such as rebates and buy-one-get-one-free offers aren’t eligible.
• The guarantee covers the item price and shipping charges, not sales tax.

You’ll find the full terms on our price guarantee page.

You can reach us whichever way suits you best:

• Email: [email protected]. You can also reply to any email from us.
• Text (SMS): 1-888-864-5606. By texting us, you agree to receive text messages about your inquiry.
• Website chat: use the chat on www.taygra.shoes.
• Facebook and Instagram: send us a direct message.

A person on our team replies within 1 business day. We work on Eastern Time.

We don’t take phone calls, but you can text the number above.

If your question is about an order, include your order number so we can help you faster.

Standard shipping costs

• United States: US$9.95 below US$150. Free standard shipping at US$150 or more.
• Canada: CA$12.95 below CA$200. Free standard shipping at CA$200 or more.
• European Union (all 27 EU countries): €7.95 below €150. Free standard shipping at €150 or more. EU prices include VAT.

The US and Canada thresholds use the merchandise subtotal after discounts and before tax. The EU threshold uses the displayed merchandise subtotal after discounts, including VAT. The United Kingdom is not part of the EU offer.

Brazil Reserve items count toward the threshold together with in-stock items, and below the threshold one standard shipping fee covers the whole order, even a mixed one. Express shipping and rates for other destinations are shown at checkout.

Free exchanges are available in the US, Canada and the EU under our exchange policy. Returns for a refund follow our refund policy, including return shipping and the restocking fee. Orders already placed keep the shipping terms they were bought with.

Livraison standard : États-Unis : 9,95 $ US sous 150 $ US, gratuite dès 150 $ US. Canada : 12,95 $ CA sous 200 $ CA, gratuite dès 200 $ CA. Ces seuils s'appliquent au sous-total des articles après les rabais et avant les taxes. Union européenne (27 pays) : 7,95 € sous 150 €, gratuite dès 150 €, selon le sous-total affiché après les rabais, TVA comprise. Pour les commandes admissibles aux États-Unis, au Canada et dans les 27 pays de l’Union européenne, les articles Brazil Reserve et le stock local sont comptés ensemble; un seul frais standard s'applique sous le seuil. Les échanges gratuits restent offerts selon notre politique actuelle.

How long does it take?

Quickship pairs are in stock at our local warehouse:

• United States: ships within 2 business days.
• Canada: usually ships the same or next business day from Montréal.
• European Union: usually ships within 1–3 business days from our warehouse in Germany.

Brazil Reserve pairs are made and stocked in Brazil. They travel in a monthly consolidated shipment from Brazil to our local warehouse (in the US, in Canada, or in Germany for EU orders), then ship to you. Allow approximately 4–8 weeks from your order to dispatch from our local warehouse, then local delivery time. Orders placed after the monthly cutoff join the following shipment. Where the product page shows an estimated dispatch date, that is the most current estimate. These dates are estimates, not guarantees. Brazil Reserve is available for delivery to the US, Canada and the EU.

If your order has both Quickship and Brazil Reserve items, they ship separately, so your order may arrive in more than one parcel.

Brazil Reserve : les paires Reserve sont fabriquées et stockées au Brésil. Elles voyagent dans un envoi groupé mensuel jusqu’à notre entrepôt local (aux États-Unis, au Canada, ou en Allemagne pour l’Union européenne), puis vous sont expédiées. Comptez environ 4 à 8 semaines entre votre commande et l’expédition depuis l’entrepôt local, puis le délai de livraison locale. Une commande passée après la date limite mensuelle part avec l’envoi suivant. Ces dates sont des estimations, pas des garanties.

Shipping outside the US, Canada and the EU

We don’t currently ship to the United Kingdom. Orders to other countries ship from our US warehouse and are priced in USD. Please select the United States region on the website before filling your cart so your order is processed correctly. Delivery usually takes 2–5 weeks after your order leaves our US warehouse, depending on the destination. Brazil Reserve is offered for some of these destinations only; the product page shows what’s available for your country.

Tracking

You’ll receive a tracking number once your order leaves our local warehouse. You can check your order any time at www.taygra.shoes/order-lookup with your order number and the email you used at checkout.

Yes. If your shoes don’t fit or aren’t right for you, you can exchange or return them within 30 days of delivery. Shoes need to be unworn, unused and unwashed, in their original packaging.

Start in our Returns Center: www.taygra.shoes/returns. Approval can take up to 48 hours, and you’ll get the return instructions once your request is approved.

Exchanges

• Exchanges are free in the US, Canada and the EU. We cover shipping both ways, and there’s no restocking fee.
• We ship your new pair once we’ve received and checked the original one.
• Exchanges depend on availability. If the size or model you want is out of stock, you can return the pair for a refund and place a new order.

Refunds

• We refund the purchase price, including tax, to your original payment method within 5 business days of receiving and inspecting your return.
• A US$9.95 restocking fee per item applies to returns for a refund.
• Return shipping is paid by you, and original shipping fees aren’t refundable unless we made a mistake.

Sale items and exceptions

• Sale items can’t be refunded, but you can exchange them for another item of equal or lesser value, or for store credit for the full amount you paid.
• Custom items, gift cards and items marked as final sale can’t be returned.
• Outside the US, Canada and the EU, return shipping and any customs duties or import fees are paid by you.
• If you bought your pair from another retailer, please return it to that store under their policy.

Not sure about your size? Check our size chart before ordering. You can order two sizes and send one back, but keep in mind that a refund includes the restocking fee and return shipping, while exchanges in the US, Canada and the EU are free.

For all the details, see our refund policy.

Brazil Reserve pairs are made and stocked in Brazil. Each month we send one consolidated shipment from Brazil to our local warehouses in the United States, Canada and Germany (for EU orders). When your pair arrives there, we ship it to you.

Allow approximately 4–8 weeks from placing your order to dispatch from our local warehouse, then local delivery time. Orders placed after the monthly cutoff join the following shipment. These dates are estimates, not guarantees.

Example

• You order a Brazil Reserve pair on March 15.
• It joins the next monthly shipment from Brazil.
• Plan on it leaving our local warehouse about 4–8 weeks after your order, so roughly between mid-April and mid-May. Where the product page shows an estimated dispatch date, that is the current estimate for the shipment your order joins.
• Once it ships, you’ll receive a tracking number for the local delivery.

If you order Quickship and Brazil Reserve items together, they ship separately, so your order may arrive in more than one parcel. Brazil Reserve is available for delivery to the US, Canada and the EU.

You can follow your order any time at www.taygra.shoes/order-lookup. If you have a question about a Reserve order, contact us and we’ll be happy to help.

Quickship pairs are in stock at our local warehouse, so they ship within days. Brazil Reserve pairs are made and stocked in Brazil and come over in our monthly shipment, so they take longer: allow approximately 4–8 weeks from your order to dispatch from our local warehouse, then local delivery time.

On a collection page

• Quickship products are listed first, under a green Quickship banner, and each one carries a QuickShip label.
• Brazil Reserve products are grouped under a Brazil Reserve banner that explains the estimated timing.

On a product page

• Under Color, the available colors are grouped. Colors under the QuickShip label are in stock locally.
• Colors under the Brazil Reserve label come from Brazil, and the estimated timing is shown right there.

If you need your shoes soon, choose a Quickship color.

The quickest way is our order lookup page: www.taygra.shoes/order-lookup. Enter your order number and the email you used at checkout to see your shipments, estimated dates and tracking. If you have an account, you’ll find the same details when you log in.

When will I get tracking?

You’ll receive a tracking number as soon as your order leaves our local warehouse. Typical timings:

• Quickship, United States: ships within 2 business days.
• Quickship, Canada: usually ships the same or next business day.
• Quickship, European Union: usually ships within 1–3 business days.
• Brazil Reserve: allow approximately 4–8 weeks from your order to dispatch from our local warehouse, then local delivery time. This is an estimate, not a guarantee.
• Other countries: delivery usually takes 2–5 weeks after your order leaves our US warehouse.

If your order has both Quickship and Brazil Reserve items, they ship separately, so you may get more than one parcel and more than one tracking number.

It can take a little while for the carrier to show the first scan after a label is created. If your tracking hasn’t moved in a while, or you can’t find your order, contact us with your order number and we’ll look into it.

Yes, in most cases. Here’s how it works:

• Cancelling: you can cancel your order until it ships, including Brazil Reserve orders.
• Changing your address or size: contact us as soon as you can. Changes are quickest within 2 hours of placing your order.
• Brazil Reserve orders: these can usually be changed until they ship.

To cancel or change an order, contact us with your order number:

• Email: [email protected]
• Text: 1-888-864-5606
• The chat on our website

Once your order has shipped, it can no longer be cancelled or changed. You can still exchange or return it within 30 days of delivery through our Returns Center at www.taygra.shoes/returns. Exchanges are free in the US, Canada and the EU.

We’re sorry about that. Send us a message and we’ll make it right.

Please include:

• your order number
• a few clear photos of the problem (and of the box, if it was damaged in transit)
• a short description of what happened

You can reach us by email at [email protected], by text at 1-888-864-5606, or through the chat on our website. A person on our team will get back to you within 1 business day with the next steps.

If your shoes are fine but the fit isn’t right, that’s an exchange rather than a defect. You can start it in our Returns Center at www.taygra.shoes/returns within 30 days of delivery. Exchanges are free in the US, Canada and the EU.

Taygra shoes are designed for both dance and everyday wear, which means they can pick up dust, dirt, and sweat over time. The good news? They’re super easy to clean! Follow these simple steps to keep your Taygra shoes fresh and in top condition.

1. Preparing Your Shoes for Washing

Before you begin, remove the insoles and laces. These can be washed separately for a more thorough clean.

2. Washing Your Taygra Shoes

You have two options:

✅ Handwashing:

• Fill a basin with lukewarm water and add a small amount of mild soap (such as dish soap or a gentle laundry detergent).
• Use a soft brush or cloth to gently scrub the fabric and sole.
• Rinse thoroughly with clean water.

✅ Machine Washing (Delicate Cycle Only):

• Place your Taygra shoes in a laundry bag to protect them.
• Wash on a cold, delicate cycle with mild detergent.
• Avoid bleach or harsh chemicals, as they can damage the materials.

3. Cleaning Insoles and Laces

• Insoles and laces can be washed separately by hand or placed inside a laundry bag in the washing machine.
• Let them air dry completely before reinserting them into your shoes.

4. Drying Your Shoes

• Air dry only! Do not use a dryer, as heat can warp the materials.
• Stuff the shoes with paper towels or a dry cloth to help them maintain their shape and absorb excess moisture.
• Let them dry in a well-ventilated area, away from direct sunlight.

5. Giving the PVC Sole Extra Shine

To restore the shine on models with PVC soles, apply a small amount of silicone lubricant and rub it in with a soft cloth or dish sponge. This will enhance the look and remove the white film that PVC can produce.